Keeping you updated - Thompson & Morgan is operating as usual (click for more)

Contact Us


In line with the latest government advice, over the next two days we are mobilising home working for our call centre operators.

Call waiting times for the next 48 hours will be 5-10 minutes or more.

Please help us to help you at this difficult time. If you wish to place an order, please do so online.

For anything else please either hold or preferably email us instead at

However, we have set up a number of pages that may help you solve your query - you may wish to consult these before contacting us

Please quote the subject of your enquiry, order reference (if applicable), customer number, postcode and telephone number in all correspondence.

Please note we will NEVER supply your telephone number of email address to a third party. Please also note, some calls may be recorded for training purposes.

Get In Touch


Address: Customer Care, Thompson & Morgan, Poplar Lane, Ipswich, Suffolk, IP8 3BU

Telephone: 0333 400 0033

Open Times

Order line opening hours: Mon-Sun 9am - 8pm

Customer care line opening hours: Mon-Sun 9am - 6pm

Please note times may vary during Bank Holidays and quiet periods

View your order status here

Horticultural Advice

If you need specific gardening advice from an expert, why not try our partner SmartPlant™. The SmartPlant™ app offers plant identification, a calendar of growing tips tailored to your own garden, pest and disease identification and advice, expert chat, and plant suggestions based around your gardens growing conditions. Click here to find out more about our partnership.

Horticultural Guides and Tips

If you need detailed growing advice, gardening hints and tips or maybe it's help with pests and diseases that you are looking for. It's all here in our Gardening Guides sections, click here to find them.

Promotional Seeds

If you are looking for a bespoke seed packet for a marketing promotion, please click here for further details.

Wholesale Enquiries

For enquiries about deliveries of seed in bulk quantities please consult our Direct2Grower website


For the chance to be featured, share your plant pictures with us
on Instagram by using the hashtag #YourTMGarden

Join the T&M Gardener's Club

Sign up to 10% off your first order*

* New customers only


Join the T&M Gardener's ClubSign up to get 10% off your first order