If you have any queries relating to your order or any of our products, our specialist customer service team will be happy to help you.
However, we have set up a number of pages that may help you solve your query - you may wish to consult these before contacting us
Please quote the subject of your enquiry, order reference (if applicable), customer number, postcode and telephone number in all correspondence.
Please note we will NEVER supply your telephone number of email address to a third party. Please also note, some calls may be recorded for training purposes.
Address: Customer Care, Thompson & Morgan, Poplar Lane, Ipswich, Suffolk, IP8 3BU
(This address is for post only. Our site is closed to the general public)
Sales Order Hotline: 0844 573 1818.
Calls cost 7p per minute plus your phone company's access charge.
Customer Care Telephone: 0333 400 0033.
Charges to 03 numbers are the same as standard UK landline numbers starting in 01 or 02 but mobile providers may vary.
Order line opening hours: Mon-Sun 9am - 6pm
Customer care line opening hours: Mon-Sun 9am - 6pm
Please note times may vary during Bank Holidays and quiet periods
If you need specific gardening advice from an expert, why not try our partner SmartPlant™. The SmartPlant™ app offers plant identification, a calendar of growing tips tailored to your own garden, pest and disease identification and advice, expert chat, and plant suggestions based around your gardens growing conditions. Click here to find out more about our partnership.
If you need detailed growing advice, gardening hints and tips or maybe it's help with pests and diseases that you are looking for. It's all here in our Gardening Guides sections, click here to find them.
If you are looking for a bespoke seed packet for a marketing promotion, please click here for further details.
For enquiries about deliveries of seed in bulk quantities please consult our Direct2Grower website