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Customer Service

Contact Us

If you have any queries relating to your order or any of our products, our specialist customer service team will be happy to help you.

However, we have set up a number of pages that may help you solve your query - you may wish to consult these before contacting us:

Frequently Asked Questions
How to grow your plants
Help with placing your order
Terms of Business
Security & Privacy Policy
Find out about our holding company

Please quote the subject of your enquiry, order reference (if applicable), customer number, postcode and telephone number in all correspondence.

Please note we will NEVER supply your telephone number of email address to a third party. Please also note, some calls may be recorded for training purposes.

By Post

  • Customer Care
  • Thompson & Morgan
  • Poplar Lane
  • Ipswich
  • Suffolk
  • IP8 3BU
  • Tel: 0333 400 0033

  • Order line opening hours:
  • Mon-Fri 9am - 8pm
  • Sat-Sun 9am - 6pm

  • Customer care line opening hours:
  • Mon-Sun 9am - 6pm

  • Please note times may vary during Bank Holidays and quiet periods

  • Fax: 01473 680199
  • IP8 3BU

By Email

Please quote the subject of your enquiry, your order reference, customer number, postcode and telephone number in all correspondence. Please select the email address most appropriate to your enquiry.

For queries relating to orders: ccare@thompson-morgan.com
(Please do not send orders to us via email with your credit card details)

My Orders

Horticultural Advice

If you need specific gardening advice from an expert, why not try our partner SmartPlant™. The SmartPlant™ app offers plant identification, a calendar of growing tips tailored to your own garden, pest and disease identification and advice, expert chat, and plant suggestions based around your gardens growing conditions. Click here to find out more about our partnership.

Horticultural Guides and Tips

If you need detailed growing advice, gardening hints and tips or maybe it's help with pests and diseases that you are looking for. It's all here in our Gardening Guides sections, click here to find them.

Horticultural Societies

For any enquiries about our Horticultural Society Club terms or orders: hs@thompson-morgan.com

Promotional Seeds

If you are looking for a bespoke seed packet for a marketing promotion, please click here for further details.

Wholesale Enquiries

For enquiries about deliveries of seed in bulk quantities please consult our Direct2Grower website

Press Enquiries

For Press enquiries, image requests, or PR please contact our pressoffice@thompson-morgan.com


For delivery outside the UK please phone +44 333 400 0033 or email ccare@thompson-morgan.com


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