Job Vacancies - Latest jobs from Thompson & Morgan

• - Poplar Lane, Ipswich
• - Full Time Position (9am - 5pm Monday to Friday)
• - Salary - Competitive

Thompson & Morgan is known as the expert in flower & vegetable seed market. Over the last few years we’ve grown to include plants, bulbs, fruit and garden furniture – in fact everything you could want to create a stunning garden for your home. In addition to our mail order and garden centre presence, we sell directly to growers and offer a bespoke ordering service for bulbs, seeds and plants. We’re looking for someone to join us as a B2B Administration Assistant.

Joining a small but busy team where you will be involved in all aspects of administration within retail, wholesale and promotional seed sales. The ideal candidate will have a positive, ‘can do’ attitude with a desire to learn. You will be capable of multitasking in a busy office environment. It’s a varied role which involves high levels of communication with customers, suppliers and internal teams.

Example tasks include:

• - Keying, processing, despatch of customer orders and shipment tracking
• - Obtaining quotes from freight companies and suppliers
• - Liaising with internal teams to request new product and account set ups
• - General Admin - filing, circulating customer invoices, creating labels for orders, completing online applications for certificates
• - Preparing seed samples for pre-export testing and keeping a record of all results
• - Helping with customer/store queries from UK and Europe
• - Commission and sales reporting
• - Range creatuon and loading

Candidate Profile:

• - Able to work quickly, and accurately, with good attention to detail
• - Good communication skills, both written and verbal
• - Extremely organised and able to use your own initiative
• - PC literate (including MS Office package)
• - Previous ERP/ Sales Data SYstem experience would be beneficial
• - Team player
• - Good level of Maths and English

If you’re interested in this position, please send your CV and covering letter to Joseph Cordy, via jcordy@thompson-morgan.com.

• - Poplar Lane, Ipswich
• - Salary is above National Minimum Wage and National Living Wage

Is customer service as important to you as it is to us? Are you organised, motivational and enjoy a challenge on daily basis? Do you love the buzz of being kept busy, multitasking and resolving queries?

If so, then we want to hear from you!

Thompson & Morgan is known locally as the expert in flower & vegetable seed market, but over the last few years we’ve grown to also include plants, bulbs, fruit, garden furniture - in fact everything you could want to create a stunning garden for your home. We generate over 2 million orders per year marketing our products via our website, catalogues, magazines, newspapers, Amazon, EBay and home shopping TV channels.

Our number one focus is offering fantastic service and as such we’re looking for high calibre individuals to join our busy Contact Centre as Customer Service Agents.

We are a non-sales environment Contact Centre and deal with inbound calls only. Our Customer Service agents are responsible for every aspect of our customers’ experience, from the initial processing of orders right through to handling enquiries. We receive contact through a range of channels such as telephone, post, email and social media.

Successful candidates will need to be motivated, have excellent communication skills and understand what it means to deliver good service. Previous experience working within customer service will be an advantage but is not essential. If you're a keen gardener, even better!

We are currently recruiting for various hours and shifts, including part time hours, all shift patterns will include an element of weekend working and/or late shifts.

If you think you've got what it takes, then please apply today by emailing ccentrejobs@thompson-morgan.com.