- Location: Poplar Lane, Ipswich
- Hours: We currently have full time hours available across various shifts, which will include an element of weekend working.
- Salary: Above National Minimum Wage and National Living Wage
Is customer service as important to you as it is to us? Are you organised, motivational and enjoy a challenge on daily basis? Do you love the buzz of being kept busy, multitasking and resolving queries?
If so, then we want to hear from you!
Thompson & Morgan is known locally as the expert in flower & vegetable seed market, but over the last few years we've grown to also include plants, bulbs, fruit, garden furniture - in fact everything you could want to create a stunning garden for your home. We generate over 2 million orders per year marketing our products via our website, catalogues, magazines, newspapers, Amazon, EBay and home shopping TV channels.
Our number one focus is offering fantastic service and as such we're looking for high calibre individuals to join our busy Contact Centre as Customer Service Agents.
We are a non-sales environment Contact Centre and deal with inbound calls only. Our Customer Service agents are responsible for every aspect of our customers' experience, from the initial processing of orders right through to handling enquiries. We receive contact through a range of channels such as telephone, post, email and social media.
Successful candidates will need to be motivated, have excellent communication skills and understand what it means to deliver good service. Previous experience working within customer service will be an advantage but is not essential. If you're a keen gardener, even better!
We currently have full time hours available across various shifts, which will include an element of weekend working.
If you think you've got what it takes, then please apply today by emailing email@example.com.