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Job Vacancies - Latest jobs from Thompson & Morgan

If you would like to join the team at Thompson & Morgan and work for the UK's most successful horticultural direct marketing company please check this page for regular updates for any exciting opportunities to join our team.

IT Helpdesk Support Assistant

We're currently recruiting for an organised and enthusiastic individual to join us as an IT Helpdesk Support Assistant.

Working as part of our small IT team this role will be responsible for providing 1st line technical support to all users across our 2 Ipswich based sites, and will involve aiding with hardware/software problems, logging issues in line with our internal processes and providing training/advice to staff where required.

The successful candidate will have previous experience in a front line support role with a strong working knowledge of Microsoft based operating systems and use/troubleshooting of MS Office programs. We’re looking for an approachable individual with excellent communication skills and proactive approach to query management. Basic understanding of PC hardware and set-up configuration is required.

Holding a full UK (or legal equivalent) driving license and a MCP certification would be of benefit but is not crucial if you are the right candidate for us.

Flexibility is crucial as whilst the contracted hours will be 9am to 6pm (40 hours per week with 1 hour daily lunch break), there will be times when some evening or weekend cover may be required during busy seasonal periods. Part time applicants will be considered.

Apply by sending your CV and covering letter to Matt Evans, via matt.evans@bvg-group.co.uk. Interviews will be held at our Head Office in Ipswich and will include a video interview with our IT Manager..

Customer Service Agents

  • January 2020 start date
  • Location: Poplar Lane, Ipswich
  • Salary: Above National Minimum Wage and National Living Wage

We are looking for driven individuals to join our fast-paced Customer Contact Centre. Our number one focus is offering fantastic service and as such we're looking for high calibre individuals to join our busy Contact Centre as Customer Service Agents.

Thompson & Morgan offers excellent promotion prospects and some of the most senior people in our business started work in our contact centre.

We are a non-sales environment Contact Centre and deal only with inbound contact. Our Customer Service Agents are responsible for every aspect of our customers' experience, from the initial processing of orders right through to handling enquiries.

We are a non-sales environment Contact Centre and deal with inbound calls only. Our Customer Service agents are responsible for every aspect of our customers' experience, from the initial processing of orders right through to handling enquiries. We receive contact through a range of channels such as telephone, post, email and social media.

Successful candidates will need to be motivated, have excellent communication skills both written and oral and will be able to work under their own initiative. Previous experience in customer service would be a distinct advantage but not essential. If you're a keen gardener, even better!

We currently have full time hours available across various shifts, which will include an element of weekend working. Positions are temporary until 30th June 2020 and are reviewed with a view of potential permanent employment.

If you think you've got what it takes, then please apply today by emailing ccentrejobs@thompson-morgan.com.

Rates of pay are below with plenty of opportunity to increase with experience.

Age Under 18 - £4.52
Age 18-20 - £6.32
Age 21-24 - £7.87
Age Over 25 - £8.38


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