Thompson & Morgan in association with Tesco ClubcardThompson & Morgan in association with Tesco Clubcard

Tesco Clubcard FAQ's

How do I redeem my token code(s)?

  1. Choose the product you would like to purchase and add it to your basket.
  2. Once you have completed your order, go to your shopping basket.
  3. Enter your token code into the 'Voucher Code' box e.g. TESCO123456789 and then click the 'Apply' button.
  4. use voucher code button example
  5. The token code is now activated.
  6. To use more than one token code within your order, simply repeat step 3.

How do I remove my token code(s)?

  1. Under the 'Voucher Code' box a list of the token code(s) you have entered are displayed.
  2. remove voucher code button example
  3. To remove a token code simply click the green X next to the voucher code you would like to remove as shown below.
  4. gift voucher remove link example

Why am I being charged delivery?

There are two main reasons why you may be being charged delivery:

  1. You have not selected Tesco Clubcard products - The products that are specifically chosen for Tesco Clubcard customers are located at the bottom of the Tesco Clubcard landing page (the link to which will be provided in your email from Tesco Clubcard). Simply click on the images at the bottom of this page and they will take you directly to the products, then when you get to the basket and enter your voucher code there should be no additional delivery charged. If, however, you also add some products from the rest of the Thompson & Morgan website into your basket then additional delivery will be charged.
  2. You have a T&M Evoucher - If you have a Thompson & Morgan E-voucher you have the choice of any Thompson & Morgan product on the website. Simply select any product of your choice, enter the E-voucher in the box at the bottom of your basket and the total value of your voucher will be deducted from your order total. If your order totals more than the value of the voucher, you will need to pay the difference; however no change can be given if your order is less than the amount of your voucher. Please note the normal Thompson & Morgan delivery charge (usually £4.95 for plant orders and £1.95 for seed orders) is applicable to all orders that contain non-tesco clubcard products. Click here to find out more about our delivery charges.

Where are the Tesco Clubcard products?

To find the products that we have specifically selected for Tesco Clubcard customers simply click on the link that is provided in your email from Tesco Clubcard and the products will be listed on this page. It will be something like

If you are still unsure whether you have selected the right product, the Tesco Clubcard products will have the Tesco Clubcard logo on the product page and will have "Tesco Clubcard" at the beginning of the product name.

If you have any further queries with regards to placing an order using your Tesco Clubcard token code, please click here to contact us.

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