Job Vacancies - Latest jobs from Thompson & Morgan

If you would like to join the team at Thompson & Morgan and work for the UK's most successful horticultural direct marketing company please check this page for regular updates for any exciting opportunities to join our team.

Customer Service Agent

Position: Fixed Term Contract

We are looking to expand our team and have several vacancies in our busy contact centre. The successful candidates will have strong communication skills, both written and verbal. Experience, whilst not essential, would be an advantage. We are looking for people with a positive attitude and a hunger to learn and are much more interested in potential than “the finished article”.

Responsibilities will include:

  • In this role you will be answering inbound calls, offering the best possible solution for our customers. Calls will vary from customers who are looking to place an order, or they are contacting us regarding their orders. Our brand is very well known in the horticulture and mail order sector and is the one stop shop for all gardening needs.
  • To consistently deliver an outstanding level of customer service
  • To answer calls in a timely and professional manner
  • Resolving customer queries
  • Taking details of enquiries and complaints
  • Processing orders and taking payments
  • Escalate any issues or complaints to your team manager where necessary

The Candidate

  • We are looking for someone, who has previous customer service experience, whether that be from a contact centre, retail or hospitality
  • Strong communicational skills both written and verbal
  • Excellent customer service skills

For more information, or to apply for this please follow the link to the Indeed Website by clicking here.

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