Double Storey Snowdrop Playhouse + Verandah

Delivery Information All of our buildings are delivered unpainted but are dip treated in order to protect them during the manufacture and delivery process. The buildings are dressed for display, we don't supply any accessories or shelves featured within the product images. Our buildings are supplied flat packed as DIY kits with full instructions, we don't offer an installation service. A current contact number and email address are essential as this is a large item and our team needs to contact you directly to arrange a delivery date. Failing to do so may result in a delay in receiving your item or that the item will be delivered on a random date within the specified lead time. Delivery is kerbside only as our drivers are not insured to enter your property. If this is an issue, please make arrangements to transport the building through your property prior to delivery. We use a one-man delivery service in order to keep costs down and ensure that we can offer the best price to our customers. The item can be left in a safe place on your property in your absence, you do not need to sign for the item. If you have any specific instructions as to whether the item is safe to be left or not, please get in touch with us or add a note to your order at checkout. Please note that we don't offer collection as a delivery option on any of our items as our factory isn't open to the general public. We also would recommend against arranging for a third party to install the building before it's been delivered and checked that all parts are present as we cannot be held liable for any third-party costs Returns Information: We offer a 30-day money-back guarantee on all of our items. The guarantee commences from the date which you receive your item, and we offer a free collection service as part of this agreement. As the buildings are sold as DIY kits, we cannot dismantle the building on your behalf, and we cannot be held liable for any third-party costs. The building must be returned in its original, untreated, resalable condition. Until the item is collected by our courier it's the responsibility of the customer to ensure that the building remains in this condition. Once the building has been received by our factory a full refund will be issued within 1-3 working days. Sorry delivery is unavailable to the following postcodes: PA41-78, PH42-44. Product Information: All measurements refer to the exterior of the building which includes the roof overhang unless stated otherwise. Exact product dimensions are supplied on the listing as we do round off the main size of the building in order to make it easier for customers to find so please be sure to check the item's specific measurements carefully. All measurements refer to the exterior of the building which includes the roof overhang unless stated otherwise. Due to health and safety reasons this building isn't supplied with glass windows, we use styrene which is a safer alternative but if you wish to replace this with glass at a later date this can be easily done.

One of our agents will contact you to arrange a suitable delivery date. Please note that delivery to certain areas of the UK will incur a delivery surcharge, payment for which will need to be provided before the goods are shipped.

Important - Delivery is kerb side only, though at the drivers discretion they may be able to help you lift the building to a more suitable location outside your property. If you need to transport the building through your house then you will need to make your own arrangements prior to delivery to do this as our drivers are not insured to enter your house.

Thompson & Morgan strives to ensure that all its plants are delivered to you in the perfect condition for planting. While the majority of our nursery plants cope well with slight delays in intransit, sadly, the time it takes to deliver to certain locations in the UK means that we can't guarantee this for some of our smaller plug products and tender bedding and vegetable lines, which do not respond well to the extra journey time. So regretfully while we offer the majority of our live plant offering nationwide, we are unable to ship plugs, begging plants and tender vegetable plants to the following areas: HS, IV41-IV49, IV51, IV55-56, KW15-KW17, PA34, PA41-48, PA60-PA78, PA80, PH40-PH44, TR21-TR24, ZE1-ZE3