Closing Date: 26th April 2019
If you would like to join the team at Thompson & Morgan and work for the UK's most successful horticultural direct marketing company please check this page for regular updates for any exciting opportunities to join our team.
We're currently recruiting for an eCommerce Assistant to join our team on a fixed-term contract to cover maternity leave for up to 12 months, with the possibility of extension.
E-commerce is a key channel for us and as such we're always adding new offers and products, and continually looking at ways to make improvements. When over 2 million customers interact with us via our website, the detail is crucial. Operating across multiple marketplaces as well as our own group, our web team are constantly kept busy so we're looking for someone who is capable of multitasking at a fast pace and who is prepared to get stuck in, making sure the essential tasks are completed to a high standard.
Examples of required tasks:
If you wish to apply, please send your CV to Holly Taylor via email@example.com.
Is customer service as important to you as it is to us? Are you organised, motivational and experienced in working towards KPI's in a customer service environment? Do you love the buzz of a busy and lively environment?
If so we want to hear from you!
Managing the workloads within our (inbound) busy call centre, you'll be responsible for making sure all of our customer contacts are answered quickly and efficiently. Aiming for first time resolution, a friendly but efficient service, leaving the customer delighted are the goals we set for our team. You'll ensure that workloads are managed effectively, reacting to demands and meeting service levels.
Being motivated and passionate about customer service is essential in this fast paced call centre environment. You must be flexible and have a hands-on attitude that's all about getting the job done whilst working under pressure. To be organised and motivational, ideally in a customer service environment, understanding KPIs and how to meet them.
Hours of work is based on a 2 weekly shift pattern that covers some evenings and alternate weekends as well as week days. Shifts work no later than 8pm (plus locking up time) Monday to Friday, and 6pm at weekends. A copy of the shift is available on request.
If you are interested in applying for this role, then please send your CV along with a covering letter, detailing why you believe you would be suitable for the role to firstname.lastname@example.org.
We're currently recruiting for Sales & Marketing Administrator to join our team. Full training will be provided and there are excellent career prospects for the right candidate in this, the fastest growing area of our business. If you are looking for an opportunity to get into a sales environment with ambition to progress, this could be the role for you.
Examples of required tasks:
Candidates must have excellent attention to detail, be highly organised, enjoy working to deadlines and have first-rate written and verbal communication skills. Proficiency in the use of MS Office (notably Excel and Word) is also required. A desire to learn and a can do' attitude is essential.
If you are interested in this position please pass/send your CV to Laura Moan via email@example.com.
Is customer service as important to you as it is to us? Are you organised, motivational and enjoy a challenge on daily basis? Do you love the buzz of being kept busy, multitasking and resolving queries?
If so, then we want to hear from you!
Thompson & Morgan is known locally as the expert in flower & vegetable seed market, but over the last few years we've grown to also include plants, bulbs, fruit, garden furniture - in fact everything you could want to create a stunning garden for your home. We generate over 2 million orders per year marketing our products via our website, catalogues, magazines, newspapers, Amazon, EBay and home shopping TV channels.
Our number one focus is offering fantastic service and as such we're looking for high calibre individuals to join our busy Contact Centre as Customer Service Agents.
We are a non-sales environment Contact Centre and deal with inbound calls only. Our Customer Service agents are responsible for every aspect of our customers' experience, from the initial processing of orders right through to handling enquiries. We receive contact through a range of channels such as telephone, post, email and social media.
Successful candidates will need to be motivated, have excellent communication skills and understand what it means to deliver good service. Previous experience working within customer service will be an advantage but is not essential. If you're a keen gardener, even better!
We are currently recruiting for various hours and shifts, including part time hours, all shift patterns will include an element of weekend working and/or late shifts.
If you think you've got what it takes, then please apply today by emailing firstname.lastname@example.org.