Contact Us

If you have any queries relating to your order or any of our products, our specialist customer service team will be happy to help you.

However, we have set up a number of pages that may help you solve your query - you may wish to consult these before contacting us

Frequently Asked Questions

How To Grow Your Plants

Help With Placing Your Order

Terms Of Business

Security & Privacy Policy

Find Out About Our Holding Company

Please quote the subject of your enquiry, order reference (if applicable), customer number, postcode and telephone number in all correspondence.

Please note we will NEVER supply your telephone number of email address to a third party. Please also note, some calls may be recorded for training purposes.

Get in Touch

Other contact methods

Email: ccare@thompson-morgan.com

Address: Customer Care, Thompson & Morgan, Poplar Lane, Ipswich, Suffolk, IP8 3BU

(This address is for post only. Our site is closed to the general public)

Sales Order Hotline: 0844 573 1818.
Calls cost 7p per minute plus your phone company's access charge.

Customer Care Telephone: 0333 400 0033.
Charges to 03 numbers are the same as standard UK landline numbers starting in 01 or 02 but mobile providers may vary.

For retail enquiries, click here.

Open Times

Order line opening hours: Mon-Sun 9am - 6pm

Customer care line opening hours: Mon-Sun 9am - 6pm

Please note times may vary during Bank Holidays and quiet periods

View your order status here

Horticultural Guides and Tips

If you need detailed growing advice, gardening hints and tips or maybe it's help with pests and diseases that you are looking for. It's all here in our Gardening Guides sections, click here to find them.

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