Thompson & Morgan

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help with order codes

Help with Vouchers


Promotional Voucher Codes


Gift Voucher Codes



What is a promotional voucher code?

A promotional voucher code is a voucher code that you may have received with a catalogue or as part of your order confirmation email.

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Where can I find my promotional voucher code?

If you have received a catalogue from us your promotional voucher code will be displayed on your letter.

promotional voucher letter example

If you have received an email order confirmation, your promotional voucher code will be at the bottom of your email.

promotional voucher OA example

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How do I redeem my promotional voucher code?

To redeem your promotional voucher code simply follow these steps:

  • 1. Once you have completed your order, go to your shopping basket
  • 2. Click on the green ‘Use voucher ’ button
  • use voucher code button example
  • 3. Enter your promotional voucher code into the box within the pop up below the title ‘Promotional Voucher’.
        e.g. PTCDEF123456789.
  • promotional voucher pop up example

  • 4. Click the red "Use" button next to the box you have typed your promotional voucher code in to activate your promotional
         voucher code discount.
  • 5. The code is now activated.
  • 6. To close the pop up click the red "Close & Continue" button at the bottom of the pop up.

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How do I remove my promotional voucher?

To remove your promotional voucher code simply follow these steps:

  • 1. Click on the green ‘Use voucher ’ button
  • use voucher code button example
  • 2. To remove a gift voucher simply click the red remove link next to the gift voucher code you would like to remove
        as shown below.
  • promotional voucher remove link example
  • 3. To close the pop up, click the red "Close & Continue" button at the bottom of the pop up..

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Why can I only use one promotional voucher code?

Only one promotional voucher code can be redeemed per order. They cannot be used in conjunction with any other promotional offer.

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Why has my promotional voucher code not been recognised?

Please check the expiry date of your promotional voucher code, if the promotional voucher code has expired then the discount will no longer activate within your shopping basket.

promotional voucher expiry date

Some promotional voucher codes will require a minimum spend for the voucher to be activated. Please see details on your promotional voucher.

Please ensure you have entered the promotional voucher code correctly. The promotional voucher code box will accept both upper and lower case letters. Some promotional voucher codes will include both letters and numbers. Voucher codes will all be 12 digits or more in length. If your code is less than 7 digits please try entering it into the order code box within your shopping basket.

If you are unsure why your promotional voucher code has not been recognised, please do not hesitate to contact our customer care department: contact us.

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What is a gift voucher?

A gift voucher will look like the below example.

gift voucher example

If we have supplied you with a credit slip or goodwill voucher then these are categorised as gift vouchers.

If you are redeeming a Tesco Clubcard voucher, Copella voucher, Woodland Trust voucher or you have Garden News Society vouchers, these are categorised as gift vouchers and need to be entered within the gift voucher boxes.

Please click on the links below for specific instructions for these offers.

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Where can I find my gift voucher code?

Your gift voucher code will be clearly shown on your voucher along with the expiry date and value.

gift voucher example

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How do I redeem my gift voucher code(s)?

To redeem your gift voucher code(s) simply follow these steps:

  • 1. Once you have completed your order, go to your shopping basket
  • 2. Click on the green ‘Use voucher ’ button
  • use voucher code button example
  • 3. Enter your gift voucher code into the box within the pop up below the title ‘Gift Vouchers’ e.g. GVT05123456789

  • gift voucher pop up example
  • 4. Press the red ‘Use’ button next to the box you entered your gift voucher code in to activate your gift voucher code discount.
  • 5. The code is now activated.
  • 5. To use more than one gift voucher code within your order, simply repeat steps 3 and 4.
  • 6. To close the pop up box once you have added all of your gift voucher codes, click the red "Close & Continue" button at the
        bottom of the pop up.

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How do I remove my gift vouchers?

To remove your gift voucher code(s) simply follow these steps:

  • 1. Click on the green ‘Use voucher ’ button
  • use voucher code button example
  • 2. Within the pop up under the title ‘Gift Vouchers’ a list of the gift voucher code(s) you have entered are displayed.
  • 3. To remove a gift voucher simply click the red remove link next to the gift voucher code you would like to remove
        as shown below.
  • gift voucher remove link example
  • 4. To close the pop up, click the red "Close & Continue" button at the bottom of the pop up..

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Why can I only use five gift vouchers?

We are only able to accept five gift vouchers against an order. If you would like to redeem more than five gift vouchers please send your order via post to:

Customer Care
Thompson & Morgan
Poplar Lane
Ipswich
Suffolk
IP8 3BU

Please note that we cannot be responsible for the non-receipt of orders containing vouchers so we would recommend obtaining proof of postage prior to sending.

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Why can I only redeem £50 of gift vouchers in one order?

We are only able to accept a maximum of £50 worth of vouchers against an order. If you would like to redeem more than £50 worth of vouchers, please send your order via post to:

Customer Care
Thompson & Morgan
Poplar Lane
Ipswich
Suffolk
IP8 3BU

Please note that we cannot be responsible for the non-receipt of orders containing vouchers so we would recommend obtaining proof of postage prior to sending. If you enter online more than £50 worth of vouchers then we are only able to accept £50 worth of the total value. Sorry but additional amounts are not able to be refunded.

If you have not yet redeemed your gift voucher codes please see ‘How do I redeem my gift voucher code(s)?’ for more information.

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Why have my gift voucher code(s) not been recognised?

Please check the expiry date of your gift voucher code(s), if the gift voucher code has expired then the discount will no longer activate within your shopping basket.

Please ensure you have entered the gift voucher code(s) correctly. The gift voucher code box will accept both upper and lower case letters. Some gift voucher codes will include both letters and numbers. Gift voucher codes will all be 12 digits or more in length. If your code is less than 12 digits please try entering it into the order code box within your shopping basket.

***Please note that Vouchers cannot be used as a payment method for the purchase of more Gift Vouchers, in full or in part.***

If you are unsure why your gift voucher code has not been recognised, please do not hesitate to contact our customer care department: contact us

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