Pot up clematis plants and grow them on until large enough to plant in their final positions. When planting clematis, choose a position in sun or semi-shade and plant the climber deeply in moist, fertile, well drained soil. Position the top of the rootball at a depth of 7.5cm (3") below soil level, to encourage new shoots to form from the base of the plant. Clematis dislike soils that are particularly wet or dry. Such soils can be improved by the addition of plenty of well rotted manure or garden compost. When growing clematis in patio containers use a soil based compost such as John Innes No.3. Train clematis plants onto a suitable support such as trellis, wires or a freestanding climbing frame.
Feed and water frequently throughout the growing season. This variety of clematis flowers in summer on new stems which develop from the previous year's growth. Pruning should be undertaken in spring before active growth begins. When pruning Clematis 'Top to Bottom', remove any damaged or dead stems entirely before cutting back the remaining stems to a pair of healthy buds. In spring, apply a mulch of well rotted manure or garden compost to the base of the plant in order to protect the roots and conserve soil moisture.
Seeds and garden supplies will normally be delivered within the time period stated against each product as detailed above. Plants, bulbs, corms, tubers, shrubs, trees, potatoes etc are delivered at the appropriate time for planting and will be stated on the product page or in your order acknowledgement page and email.
Orders for packets of seed incur a P&P charge of £1.95.
Orders which include any other products will incur a P&P charge of £4.95.
Where an order includes both packets of seeds and other products a maximum P&P charge of £6.90 will apply - regardless of the number of items ordered.
Please see our Delivery / P&P page for further details and details of any surcharges that may apply to certain destinations.
By P GH 09-06-2015
Dear T&M. I have e-mailed your customer service team again regarding two separate orders. My newest e-mail was sent on 8th June 2015 at 17:17 pm.
Order numbers T10946179 and T11097238.
Many Thanks. Paul H
Thank you for your response. I have now been able to locate your orders and emails, and I have sent a reply through for you.
Appalling customer Service !!!
By P GH 06-06-2015
Only one of the two clematis plants purchased was alive ... and they're not exactly cheap.
(Order Number: T11097238 for T&M's benefit).
I used Thompson and Morgan's own online customer service system to report my complaint (16 May 2015).
Three weeks later ... not a single peep out of T&M.
Dear T&M, please don't copy and paste your usual inane boilerplate response ie "I am very sorry to hear ...etc". Those words nowadays appear so often on your website as to now be universally meaningless.
Nor do I want you to ask me to contact you yet again. It really is now your job to respond to my complaint.
I do appreciate that you have been inundated with queries/complaints (am not really surprised) ... but you cannot really expect your customers to tolerate waiting over three weeks for a reply.
My one star rating matches perfectly T&M's overall rating on Trust Pilot.
Thank you for your review. Please accept my apologies that you are yet to receive a response from us. Unfortunately, I have been unable to locate your email from your email address on our system. I understand that you do not wish to contact us again, but if you can please send your email directly to our Customer Care Team on firstname.lastname@example.org, then one of our agents will respond as quickly as possible.
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