How do I contact Thompson & Morgan?

Please click here to see our contact details.

Will I receive a confirmation of my order?

If, when placing your order, you provide us with your email address you will be sent an email confirming your order has been received. All orders for flower plants and bulbs are acknowledged in writing, confirming product details, delivery address, delivery instructions and expected delivery dates. Order confirmations are not sent for any other products.

Can I trace my order?

Unfortunately, we do not have a trace facility at present. Please click on 'Contact Us' where our Customer Care team will be happy to help.

How do I request a catalogue?

Please click here to request a copy of our printed catalogue.

How do I unsubscribe or change my email address?

You can subscribe or unsubscribe at the bottom of any of our web pages.

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Can I combine my seed & plant orders?

Yes our website has now been updated to allow customers to all across our whole range in one basket for UK delivery.

Why is my basket empty after I have taken time to order many items?

Ideally you should enter our website with the URL: http://www.thompson-morgan.com. However, this is not essential and you may come from a bookmark or a search engine link. We use cookies to link your computer to our order database. If you have not got cookies enabled we cannot make this link. In Internet Explorer, if you go to 'Tools', then 'Internet Options', and set Security and Privacy to 'medium' it should solve the problem.

Sometimes security programs you may be using will block the cookie connecting. As a rule on ours and other websites it is always best to check your Shopping Basket/Cart once you have added one or two items to check everything is working okay.

Is it safe to shop online?

Our website uses best practice for our web security. In addition, when you Check Out your personal and credit card details are encrypted - our URL will start with 'https'. You can view our security certificate by clicking on the closed padlock showing at the lower edge of your browser. As long as you take care with your computer's security we feel that shopping online is amongst the most secure forms of transaction.

How can I pay for my order?

We accept Visa, MasterCard and Maestro as payment for your order online. If you wish to pay by cheque, you would have to mail us your order.

Can I cancel or change my order? How?

If you realise you have made a mistake or need to alter your order, please contact our friendly customer care team by phone or e-mail with your details. Click here for our customer service contact details.

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Am I charged for the items as soon as I order them?

All payments by debit or credit card are taken on point of order, to ensure your product is reserved and grown on for you.

Why are you charging me several amounts of postage?

We have reviewed our P&P* charges to make them more cost effective for our customers. Please click here to view them.

If part of my order is out of stock, do I have to pay an extra delivery charge when it's sent to me?

No. If we cannot fulfill your full order, we will dispatch the items we have in stock and you will receive a note confirming what remaining items are 'to follow'. You will not be charged any additional fee for this.

Do you sell gift vouchers?

Yes we do - you can buy vouchers for Thompson & Morgan of any size. We also stock HTA National Garden gift vouchers. Unfortunately we cannot at present accept these online, to use them you would have to mail us your order.

How soon will my order be despatched?

We aim to despatch seed orders within a maximum of 5 working days unless otherwise stated. Fruit and potato orders will be dispatched as stated or within a maximum of 28 days. However, as growing conditions vary it may be necessary to ship potatoes, plants, bird, fruit and bulbs outside the indicated dates. Please note that for logistical reasons, sundry items may be shipped separately from the rest of your order.

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Can potatoes be delivered to a UK address not on the mainland?

Addresses outside the UK mainland will incur a carriage surcharge of £6.99. You will need to contact us by phone (the number is in the Kitchen Gardener catalogue Contact Us) to arrange delivery.

The following four varieties cannot be sent to Northern or Southern Ireland - Cara, Orla, Rooster, Shannon and Druid.

Can fruit plants and trees be delivered to a UK address not on the mainland?

Addresses outside the UK mainland will incur a carriage surcharge of £6.99. You will need to contact us by phone (the number is in the Fruit catalogue Contact Us) to arrange delivery.

Are your seed genetically modified?

Thompson & Morgan do not stock any Genetically Modified or Genetically Engineered crops and have no plans to sell them in the future.

Do you have a retail outlet in my area?

Please click here to find a Thompson & Morgan stockist in your area.

I bought some Goji berries from you and have heard that they should not be sourced from outside the EC. What should I do please?

Although we now source all of our Goji plants from within the EC we have in the past imported product from outside the EC. Although the products were imported with the correct import and hygiene papers and received certification from the Plant Health Authorities in Holland (our normal point of entry), they should not have been allowed into the EC due to EC regulations. There is a good chance that your Goji plants would have been sourced from outside the EC. The full transcript of the Defra technical note is available HERE.

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What countries can I send flower plant orders to?

We currently only serve mainland UK and Northern Ireland.

How will my order be delivered?

All products are despatched in carefully tested secure packaging either by 1st or 2nd class post, or via Parcelforce, depending on the nature, size and weight of the item.

How big will my plant be when it arrives?

We offer young plants at various stages of growth and therefore in different sizes. Our products can vary from mini-plugs to 7cm plants right through to small trees. This information is clearly shown within our catlaogues, on all offers and on-line.

Will it flower this year and how will I know how deep to plant?

All our products come with a comprehensive guide on all the specific requirements on planting, including depth, width and soil type, necessary for successful results.

How long can the plants stay in their packaging?

We would recommend that all our products are potted on as per the cultural instructions provided. However, any product provided in a tray, can happily be kept for up to 2 weeks as long as they are watered lightly and kept in the light, away from extreme temperatures. For the best results always follow the instructions provided.

How should I look after my plants in the winter?

All plants vary depending on variety, whether they are perennial or annual and whether they are hardy. Again, all specific advice is provided in the individual cultural instructions provided.

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